How to apply for a carer permit

To apply for a Carer Permit, you must first set up an APCOA Parking - My Permit account (St Helens Carers Account). If you haven't already created an account, please follow this link: Set up my carer permit account

Before You Start

· You'll need to upload a proof of employment document (provided by your employer) during the application process. Please have this ready before starting your application.

Application Steps

1. Log in to your account via APCOA Parking - My Permit.

2. Select 'Permit application - Apply for a permit'

3. Ensure the correct permit category is shown: 'Carers Permit' - then click 'Next'

4. Select 'Carers Permit'

5. Complete all required fields (marked with an *) and click 'Next'

6. Review your application details and make any necessary changes

7. Click on 'Terms & Conditions' to read them

8. Tick the box to confirm you've read and agree to the terms - then click 'Proceed'

Uploading Your Proof Document

· Select 'Add document', choose the document type, and upload your proof of employment.

· If you're unable to upload the document, you can email it to parkingservices@sthelens.gov.uk or take it to Town Hall Reception, where it can be scanned for you, just let them know your document is to be forwarded to Parking Services.

After Submission

· You'll receive an email confirming your application has been received.

· If further information is needed, we'll contact you via email.

· Once your application is approved, you'll receive an email offering you a permit.

Final Steps

1. Log back into your account to accept and pay for your permit.

2. Follow the instructions to complete payment.

3. You'll receive:

· An email confirming your permit has been issued.

· A payment receipt showing the amount paid and VAT details.

Your virtual permit becomes active once payment is completed.

Please Note