Mental health support
The festive period isn't always festive for everyone. It can be a difficult time for some.
Whatever the issue and whatever is going on, it's #OK2ASK for help.
Urgent support: if you are having thoughts of suicide, are harming yourself or have thoughts about self-harm, it's important to tell someone. These thoughts and feelings can be complex, frightening and confusing, but you do not have to struggle alone. You can speak to your GP. If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, contact NHS 111 and press option 2 for mental health support.
You can also contact any of the services listed below.
NHS 111 option 2 | Amparo |
Samaritans Whatever you're going through, a Samaritan will face it with you. | Ok to Ask Suicide Prevention Campaign Lifelines, resources, and help. The campaign encourages St Helens |
PAPYRUS/HOPELINEUK For children and young people (under the age of 35) | Mersey Care Children and Adolescent 24/7 Mental Health Crisis Response Team |
Shout A free and confidential messaging support | Talking Therapies |
Stay Alive App An essential suicide prevention resource for the UK, packed | St Helens Wellbeing Service Mental Health and Suicide Prevention Training. |
| Service | Description and Contact Details | Opening hours (from Monday 16 December 2024 - Thursday 2 January 2025) |
|---|---|---|
| St Helens Wellbeing Service | We deliver a range of training and campaigns to promote knowledge and awareness of mental health, offering ways to improve mental wellbeing, and reducing stigma by encouraging discussions. 01744 371111 Infant Feeding Service: |
Infant Feeding Service:
Infant Feeding Support Groups
Infant Feeding Clinic
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| KOOTH/QWELL | Free instant access digital mental health support is available across St Helens for everyone aged 11+. These services provide free, safe and anonymous online mental health support whenever you need it. There are no waiting lists for support and no referral needed. Access to these platforms is available instantly 24/7. Go to Kooth.com (11-25) or Qwell.io (18+) to get started today. Support available includes:
For enquiries about the service, get in touch via contact@kooth.com For promotion or signposting support, contact kel@kooth.com | Kooth and Qwell platforms are available 24/7. Live chat hours:
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| Creative Alternatives | Creative Alternatives (CA) is the Arts and Wellbeing Service for adult residents of St Helens who are experiencing mild to moderate anxiety, depression &/or stress. CA offer free weekly creative sessions as a complimentary or alternative remedy that can help to improve your mental wellbeing, confidence, and social connections. All sessions currently take place in St Helens Town Hall. For further information and details of how to refer please contact: Helen Holden, Programme Manager Steph Fry, Support Worker or visit www.creativealternatives.org.uk | CA regular group sessions stop during this period. However, we will still be accepting new referrals for either a January or February start, so can begin the referral process and add names onto the waiting list.
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SOBs (Survivors of Bereavement by Suicide) | We are the only UK-based organisation offering peer-led support to adults impacted by suicide loss. We help individuals support each other, at the time of their loss and in the months and years that follow. We aim to provide safe, confidential environments where people can share their experiences and feelings, giving and gaining support from each other. | Nationally, the email support will run over Christmas and New Year, and the Helpline will be open Monday to Thursday 9am to 7pm. St Helens SOBs will close at lunch time on 24 December until 2 January. National helpline: 0300 111 5065 |
| Amparo & Listening ear | Emotional & practical support following a suicide, from day one. Counselling services.
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Referalls from 24 December will be picked up on our return on 27 December. |
| Hope House | Hope House is a drop-in service which also is providing Christmas holiday provision. It provides a basic needs and personal care service for local homeless and those at risk of homelessness and offers advice, advocacy, and support to support those in need. On Christmas Day, a Christmas breakfast and dinner will be available to those who will be accessing the service. Call 01744 20032 Email Julie.hand@hopecentre.org.uk Location: 41-43 Corporation Street, St Helens, WA10 1ED |
The last foodbank available for the Christmas period will be on Tuesday 24 December at Atherton Street (CLC) 11am - 2.30pm. Foodbank will reopen on Thursday 2 January at Parish Chruch Hall, 11am - 2pm |
| PAPYRUS Prevention of Young Suicide | HOPELINE247 is a confidential support and advice service for children and young people under the age of 35 who are experiencing thoughts of suicide, or anyone concerned that a young person could be thinking about suicide. Call: 0800 068 4141 Text: 07860 039 967 Email: pat@papyrus-uk.org | 24 Hours, 7 days a week. Weekends and Bank Holidays included. If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINE247 for confidential support and practical advice. |
St Helens Think wellbeing (NHS Talking therapies Service) | Primary care support for common mental health problems. We will be offering initial assessments and ongoing therapy for clients with common mental health problems. For Crisis support we recommend contacting St Helens crisis numbers. | The service will be closed Christmas Day, Boxing Day and New Year's Day.
Business as usual from Thursday 2 January. |
| St Helens Bereavement Services Team | Information on Bereavement support and other support services, information about the Cemeteries and Crematorium over the holiday period. Visit the Crematorium Office, St Helens Crematorium, Rainford Road, St Helens, WA10 6DF Telephone: 01744 675490 |
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| Healthwatch St Helens | Healthwatch is the local watchdog around health & social care services, designed to collect local residents' experiences and represent their views. Contact: 0300 111 0007 | Closed from Friday 22 December 2023 - Tuesday 2 January 2024
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| HOME-START ST HELENS | Family Support/School Readiness/Young Persons Mentoring & Sleep Management. Have a chat with a member of our team on 01744 737400to discuss our support services. Do you feel you would benefit from a volunteer's home visiting supporting for you and your family? Volunteers can provide emotional and practical support having life and lived experiences that are matched to your needs. Alternatively, volunteers provide play sessions in your home that encourage your child's development, supporting them to become school ready for life's next chapter. | Closed from Friday 20 December. Opens Thursday 2 January 2025. |
Change Grow Live (CGL) | Adult substance misuse service providing treatment, interventions and support for individuals effected by substance use. Tel: 01744 410752 Email: sthelens.info@cgl.org.uk Address: CGL, Lincoln House, 80 Corporation Street, St Helens, WA10 6LE Website: www.changegrowlive.org/integrated-recovery-service-st-helens/drugs-support |
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St Helens Borough Council Library Service
| For the public library service, the public will be able to access St Helens Library, Newton-le-Willows Library and Schools Library Service during Christmas week as normal. Contact is via the Council switchboard: 01744676789 | All libraries will close at 1pm on Tuesday 24 December and reopen on Friday 27 December.
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| St Helens Council Arts in Library Service | Our mission is to provide diverse creative opportunities for audiences and participants within library spaces, online and in the community; to collaborate with artists and communities for the mutual benefit of all, and to share best practice with other library services across England. Contact if urgent is via Arts Service email ArtsService@sthelens.gov.uk | Will be closed from Friday 20 December 4pm to 2 January 9.00am. |
| YPDAAT | St Helens Young People's Drug and Alcohol Team (YPDAAT), provide young people and their families in St Helens with a range of interventions to help them to make informed choices around drug and alcohol use in order to achieve their full potential. Normal business operating as usual. Telephone 01744 675605 or email ypdaat@sthelens.gov.uk | |
| St Helens College | sthelens.ac.uk | Closed from 20 December and will reopen on 7 January. |
Department for Work and Pensions (DWP) | Via Journal message or drop in at Job Centre: Gregson House, 2 Central St, St Helens WA10 1UF Phone: 0800 169 0190 |
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| Housing Options (will need to go via Contact Centre) | St Helens Borough Council Contact Centre Phone 01744 676789 | Closed Christmas Day, Boxing Day and New Year's Day. 23, 24 & 27 December: 10am - 4pm |
| Domestic Abuse Helpline & IDVA services | Support for anyone dealing with domestic abuse and violence 01925 220541 (24 hour) 01744 743200 (Monday - Friday, 9am - 5pm) | Closed Christmas Day, Boxing Day and New Year's Day. |
| Age UK Mid Mersey | Close on 24 December at 4pm and reopen on 2 January 2025 at 1pm. | |
| Chrysalis Centre | Closed from Friday 20 December and reopen on Monday 6 January. | |
| Citizens Advice | Closed Friday 20 December. Reopen on Thursday 2 January. Please see the website for support during this time. | |
| St Helens Contact Cares | Open 8am - 10pm throughout Christmas Period for all social Care and Adult Health referrals in St Helens.
| |
| St Helens Borough Council Contact Centre | Phone 01744 676789 | Closed Christmas Day, Boxing Day and New Year's Day. 23, 24 & 27 December: 10am - 4pm |
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