How to report anti-social behaviour

To report anti-social behaviour, when it is not an emergency, you can call:

• Merseyside Police
  Telephone: 101, report online or via @MerPolCC on X (Twitter) or Merseyside Police Contact Centre Facebook

• St Helens Borough Council Contact Centre
  01744 676789 (8am to 8pm, Monday to Friday, and 10am to 2pm on Saturday). 

• St Helens Borough Council Community Safety Team
  Report via email to CommunitySafety@sthelens.gov.uk

• Crimestoppers UK
  0800 555 111 if you wish to give information without providing your details.

Registered Social Landlords

If you are a tenant of a Registered Social Landlord or Housing Association, you can contact your landlord as they have powers to tackle anti-social behaviour too. 

• Torus Report online, by telephone: 0800 678 1894 (normal working hours 8am to 6pm), or by Email: info@torus.co.uk

• Riverside Report Online, or by telephone 0845 111 0000 (24-hour Customer Service centre)

• Your Housing Group Report online, by telephone 0345 345 0272, or via your Home Hub

• Regenda Homes Report online, by telephone 0344 736 0066 or via email info@regenda.org.uk

ASB in Private Rental Accommodation

Private landlords play a crucial role in managing anti-social behaviour within their properties. They are expected to take complaints seriously if neighbours or local authorities report issues, and should investigate and respond appropriately. 

If a tenant is found to be engaging in ASB, landlords have several options, including:

• Informal Resolution: Attempting to resolve issues directly with the tenant through discussion.
• Formal Action: If informal methods fail, landlords may need to consider eviction or legal action, especially if the behaviour poses a risk to others

If private landlords fail to address their tenants' antisocial behaviour, they may face legal consequences. They could be held liable for the actions of their tenants if the behaviour was authorized or if they did not take reasonable steps to prevent it.