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Recycling FAQs

What time should I put my recycling out?

Our crews work from 6.30am until 7pm. To ensure collection, please make sure your recycling out is on the pavement between these times.

The recycling in my street has not been collected; do I have to wait until the next collection?

Our crews work until approximately 7:00pm. If the recycling for your whole street hasn't been collected by then it will fall onto the next day.

Please check our recycling updates section to see if your street is on the list of missed collections for that day; if it isn't please let us know by calling 01744 676789.

If the recycling in my street has been collected but my recycling has not been emptied, what do I do?

If only your property has been missed please bring it back in and put it out again next time. Please check if you have been given a non-collection card, cards are left if things have been put in the wrong containers, have been left in the wrong place or contain items that can't be recycled. Please check our what goes in what bin? section for advice.

Why can't I have one bin for all recycling?

There are pros and cons to both systems. For a one bin recycling system where you put all your recycling into one container you need the additional multi-million pound infrastructure to sort the recycling that is done already at kerbside when we collect your recycling with boxes and bags. On the other hand, the convenience of a single recycling bin is considered attractive by residents compared to boxes and bags.

I haven't received my recycling container order; what do I do?

When you order recycling containers, you will receive a delivery date. If you need to chase this up please telephone the contact centre on 01744 676789 or use the form to contact us - General Enquiry

Can I use plastic carrier bags to line my kitchen caddy?

Yes. The bags no longer need to be biodegradable so you can use plastic bags such as supermarket carrier bags or kitchen bin liners.

I need more caddy bags; what do I do?

Tie one of your food caddy bags to the caddy handle on collection day and the crew will leave you a roll of 52 bags.

I tied a caddy bag to my caddy on collection day but didn't get any bags; what do I do?

Please contact us to request more bags and include your address to to let us know this has happened, and we will arrange for bags to be left on your next collection.

Where can I take extra bags that don't fit into my brown bin?

You can use any of the household waste recycling centres; for details see our recycling centres page.

What are the arrangements for Bank Holidays?

Please check your collection dates for any changes.