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Pay a parking fine


Under the Traffic Management Act 2004, St Helens Borough Council is responsible for the enforcement of parking regulations and will issue Penalty Charge Notices for vehicles parking in contravention of the regulations, both on and off street.

Payment of Penalty Charge Notices

If you receive a Penalty Charge Notice (PCN) from St Helens Borough Council, you may make payment by any of the following methods. You will need your 10-digit PCN number when making a payment.


  • Online payments by debit or credit card can be made 24 hours a day. Pay online

By telephone

  • Using the automated telephone service number 0300 456 0492, which is available 24 hours a day, 7 days a week.
  • Credit/debit card payments only.

By post

  • Using the payment slip attached to the Penalty Charge Notice, Notice To Owner or Charge Certificate, please make cheques payable to "St Helens Council".
  • Please ensure you write the PCN number on the back of your cheque or postal order.
  • Allow five working days for first-class post and ten working days for second-class post.
  • Please do not send cash as responsibility cannot be taken for its loss. Post-dated cheques are not accepted.
  • Send your payment together with the completed slip to:

St Helens Borough Council - Income Section

PO Box 513
St Helens
WA10 9JY

In person

  • Payment can by made via the kiosk located in the Contact Centre.
  • Please check the website for location and opening times. 

Payment should only be made if the penalty is not disputed. 

Cancellation policy

The council has produced a document showing examples where we may or may not cancel a Penalty Charge Notice. You can read or download the   Cancellation Policy (PDF) [301KB] (opens new window)