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Understanding your bill

Explanatory notes (PDF) [144KB] (opens new window) , which form part of your bill, can be found here.

How much will I pay?

Your charge is calculated by multiplying the rateable value of your property by the national non-domestic rating multiplier. This will normally be the amount you pay, but it could be increased/reduced if your property is subject to  transitional arrangements (PDF) [51KB] (opens new window) . It may also be reduced by any applicable reductions or reliefs.

Rateable value

Other than exempt properties, each non domestic property has a rateable value set by the Valuation Office Agency (VOA), which is an executive agency of HM Revenue and Customs (HMRC). The rateable value broadly represents the yearly rent which the property could have been let for on the open market on a particular date.

  • Until 31 March 2017, the valuations were based on a date of 1 April 2008.
  • Since 1 April 2017, these valuations are based on the date of 1 April 2015.

The VOA regularly reassess and update the rateable values of all business properties, to maintain fairness in the system and reflect changes in the property market. The last revaluation came into effect on 1 April 2017.

You can view the latest  2017 full list for St Helens non domestic premises (PDF) [2MB] (opens new window) .

The next revaluation will take place with effect from 1 April 2023.

If you think your rateable value is wrong

The Valuation Office Agency (VOA)  is responsible for creating and maintaining the list of all rateable values and valuing all non domestic properties for business rates.  The valuation is based on information the VOA holds about your property.

You can find, check and update this information on the VOA website.

If you have reason to believe that your 2017 rateable value is not correct, follow the instructions on the site, to check, challenge and appeal the values.

You can contact the VOA at If you are unable to use the online service you can also contact the VOA on 03000 501 501.


The VOA is contacting businesses to request rental information to support the next revaluation of business rates in England and Wales - Revaluation 2023.

If you receive a request, you must complete and submit your up-to-date details. It is important to provide this information to ensure business rates are fair and accurate. You can find more information at

Non-domestic multiplier

Two non-domestic multipliers, or 'poundages', as shown on the front of your bill, are set annually by the government to move in line with inflation. From 1 April 2017, business rate charges for properties with a rateable value of less than £51,000 are calculated using the smaller multiplier.

YearStandard MultiplierSmall Business Multiplier
2022/23£0.512 £0.499