How to Manage My Visitor Vouchers

Once you have an account set up you will be able to apply for a free set of visitor vouchers and buy additional visitor vouchers as and when required.

You do not need to have a residents parking permit in place to apply for visitor vouchers, but you must be able to provide proof you are a resident within the resident parking zone.

• The first set of 12 visitor vouchers are free of charge annually
• Visitor vouchers are valid for 12 months from date of issue.
• At expiry date, any unused vouchers either free or additional will become invalid.
• Each voucher is valid for one calendar day in the resident parking zone, you are not able to book half days.
• You can book a session 30 days in advance and cancel a session as long as it is prior to the session starting.

Allocating Visitors Vouchers to Visitors Vehicles

Once your Visitor Voucher application has been reviewed and accepted, a Visitor Voucher icon will appear on your account.

• Click on this icon to book in a visitor's vehicle.
• This will open the voucher system, select the book icon to book a visitor session.
• You will be asked to provide the vehicle registration number of your visitor's vehicle and select on what date you require the visitor voucher.
• Visitor vouchers can be booked in advance but if you have an unexpected guest arrive, please complete a visitor voucher booking as soon after they arrive as possible. The Civil Enforcement Officers' hand-held computers are updated on a regular basis so the visitor voucher will be visible to them within three minutes of it being submitted.
• Amendments/cancellation of a booked session is allowed prior to the commencement of the booked session, these can be done via the booked sessions tab.
• Select change to change the VRM
• Select cancel to cancel the session
• Visitor vouchers cover the applicable restriction time for your resident parking zone.
• When you have booked a visitor voucher you do not get an email confirming the voucher details, but details of the voucher can be viewed in your account under the booked sessions tab.

Topping Up Visitor Vouchers

• Once you have used your free batch of 12 visitor vouchers you will be able to purchase additional vouchers at a cost of £19.92 (£1.66 per voucher) these are available in sets of 12 only.
• Top up vouchers can be purchased via your account only
• Please note that no matter when you purchase the top up vouchers the original expiry date will stay the same and any unused vouchers, free or purchased, will become invalid at this date