How to Apply for a Resident Parking Permit

In order to apply for a Resident Parking Permit you must have an  APCOA Parking - My Permit account, if you have not already set up an account, please follow this link Set up my Resident Permit Account

As part of the application process, you will need to upload 2 proof documents into the system, so please have these ready before starting your application

• proof of residency
• proof of vehicle ownership

Accepted supporting documents for a home owner

• utility bill from the last 3 months showing your name and address
• current bank statement from last 3 months showing your name and address
• Council Tax bill for current year showing your name and address
• solicitor completion letter showing your name and address

Accepted supporting document for a tenant

• Copy of your tenancy agreement showing your name and property address

Accepted proof of vehicle ownership

• V5 document - front sheet showing name and address and vehicle registration
• Lease document
• Company vehicle - letter from your employer

Once you have set up your account and have your proof documents at hand log in via APCOA Parking - My Permit

Application Guidance

• Select 'Permit application - Apply for a permit'
• Ensure that the correct permit category is shown 'St Helens Resident Permit'  -  Click 'Next'
• Select 'St Helens Resident Permit'
• Complete all questions marked with an * vehicle registration, fuel type etc.  -  Click 'Next'
• Review your application details and amend if required
• Click on 'Terms & Conditions' to read
• Check the box to say you have read and agree to the terms and conditions  -  Click 'Proceed'

At this stage you will need to upload your proof of residency and vehicle ownership documentation.

Select 'Add document' and specify which document type you will use and add the relevant document (if you are having difficulty uploading your documents, please contact us)

You will receive an email confirming your application has been received. If we require further information, we will request this via email.

Once we have checked your details and they have been approved you will receive an email confirming your application has been successful and that your permit has been issued.

Please note that a resident permit is specific to your vehicle and is virtual, meaning no physical permit is issued, your vehicle registration is kept on our database; when a Civil Enforcement Officer patrolling your area scans your registration, the system will detect that your vehicle has a valid permit.

Change of Vehicle Ownership

Should you wish to change the vehicle registration number your permit relates to for any reason e.g. you have purchased a new vehicle or you have a courtesy car, you will need to log into your permit account, click on My Permits, click on the green vehicles button and request a change of vehicle.

You will need to upload accepted vehicle proof (listed above) to support your request, we will contact you as soon as your request has been checked and actioned.  

Until you receive confirmation that the changes have been processed, you will need to make alternative parking arrangement or risk incurring a Penalty Charge Notice.

Renewal of Resident Parking Permit

As your resident parking permit expiry date approaches, you will receive a 'reminder to renew' email at 30 days and again at 7 days before your permit is due to expire, if you have not already renewed.

Failure to renew your permit in time may result in a Penalty Charge Notice being issued.