Missed bin or recycling collection

Before you report your collection as being missed

When is my collection due?

Please bear in mind the collection crews may still be out working until the end of the day.

Please make sure that ...

• you leave your bin out before 6.30am on the day of collection
• you leave your bin in the right place for collection
• your bin isn't too heavy
• that the lid on your bin is fully closed
• there were no bin bags or extra rubbish next to your bin 
• make sure the correct items are placed in the different bins/ recycling containers.

Your collection may have been missed due to delays beyond our control such as roadworks or parked cars blocking our access. In these instances, we will return as soon as possible to re attempt collection.

If your brown or green bin has been missed and it is deemed to be our fault we will return ASAP. For recycling collections we will empty a week later on your next scheduled collection. If you have any extra recycling you can take it to one of our Household Waste Recycling Centres.

Please note missed collections can only be reported within 2 working days of collection.

Report a missed bin or recycling collection