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Missed bin or recycling collection

Before you report your collection as being missed ....

Check your collection date - especially if we have had a bank holiday 

When is my collection due?

Our crews will not return for single missed bins so please ensure that ...

  • you leave your bin out before 6.30am on the day of collection
  • you leave your bin in the right place for collection
  • your bin isn't too heavy
  • make sure that the lid on your bin is fully closed
  • there were no bin bags or extra rubbish next to your bin (unless we agreed with you beforehand that we would collect extra bin bags, e.g. because your bin was accidentally missed on a previous collection day)

Our brown and green bin collection crews work until 5.30pm and our recycling crews until 7.00pm.  

If the bins or recycling containers in your street haven't been collected by then, your collection will most likely fall onto the next day.

If you think your street has been missed, then please report it to us 

Please note missed collections cannot be reported on the scheduled day of collection - for example: - if your collection is due on Monday and has been missed, you may only report the incident on Tuesday

Report a missed bin or recycling collection