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Front Door Team

Together we will deliver the right care, in the right place, at the right time. Every time.

Contact Cares is the single point of access for all social care and adult health referrals, and the first point of contact for children referrals. It is a multi-disciplinary team consisting of qualified and unqualified social care staff, occupational therapy, physiotherapy and general nursing, who will co-ordinate and carry out assessments from referral request.

The assessment will determine the most appropriate services to meet the presenting need and activate services. If services are not required, Contact Cares will provide signposting, advice and guidance to assist you.

Examples include (this list is by no means exhaustive):

  • Rehabilitation
  • Falls team
  • Audiology
  • Careline
  • Social care
  • Reablement
  • Voluntary services
  • A range of health teams
  • Nursing assessment
  • Contact Cares crisis response
  • Medicines management
  • Falls prevention
  • Healthy living

Referrals are accepted for anyone living in St Helens or registered with a St Helens GP.

How can you contact us?

Our opening hours are:

  • 8.00am to 10.00pm - seven days per week