Your Safety Matters

Stay Safe this Festive Season with Gold Standard Taxis

The #KnowYourRide campaign is here to ensure you get home safely and confidently—whether you're enjoying a night out, doing Christmas shopping, or heading to a festive event.

• Safety First: St Helens-licensed drivers have been through rigorous background checks, safeguarding training, and vehicle inspections. Taxi Marshals are also on hand to help ensure your safe passage home.

• Look for the Gold Standard: Licensed private hire vehicles and Hackney carriages in St Helens are clearly identifiable:

  • Gold Standard badge and driver lanyard.
  • A vehicle licence plate on the rear.
  • Operator door signage.
    No badge or signage? Don't get in!

• Support Local, Stay Safe: By choosing a St Helens-licensed taxi, you're selecting a driver accountable to St Helens Licensing Authority. This extra layer of trust ensures peace of mind for all passengers, especially during busy festive periods.

• Your Feedback Matters: Ask your driver for a Complaints & Compliments Card to scan the QR code and share your journey experience. If you spot an issue, use the QR code to directly report it to us - you can also Report a Driver to us online.