Find advice and guidance if you're renting

A landlord must make sure the house they rent out is safe to live in and it does not affect the tenant's health, safety or well-being. A landlord is legally responsible for all repairs to:

• The main structure of the house (roof, walls, floors, doors and windows)
• The outside gutters, pipes and drains
• The plumbing system, such as baths, toilets and basins
• Electrical wiring and gas pipes
• Heating systems such as boiler, radiators, fixed heaters and wall heaters

The landlord must give you their contact details or their managing agent's contact details, which includes their:

• Name
• Address
• Phone number

You should be aware, though, that the landlord retains the right to do regular checks on your home but they must give you at least 24 hours' notice, they must come at a time convenient to you and they must have received your permission to enter the property.

If you have any complaints about your landlord, especially if you believe work has not been successfully completed despite you talking to him/her about the issues, you can report these problems to the private sector housing team online or via our contact centre on 01744 676789. 

Please view our housing options page, which offers lots of additional advice and services that may prove useful to you.