General Customer Services

Before you start

You can register with us for an account here to report a problem, or make a request - all you need is your email address.

If you have registered with us, please make sure that you are logged in to your account, this will then register that request to your account and you can track it.

Your contact details will also be completed automatically on any report you make.

If you don't want to register or use your account, you can still make an enquiry - just enter your name, and select your address using our address picker and your post code.

Then simply follow the questions and enter details as requested - upload your pictures etc and review your answers before submitting them to us.

Freedom of Information and Subject Access Requests

Freedom of Information and Subject Access Requests should be submitted separately using the options below.

This ensures that you can tell us about the information you require and that the requests go directly to our team to review and assist in providing the details you have asked for. Just select the option you need and follow the instructions on the form

Freedom of Information request

Subject Access Request

Complaints, Compliments and Feedback

Your views are important to us. We want you to tell us about your experience to help us to look at service provision and plan for future improvement. We always aim to deliver the best possible service to ensure things run smoothly but sometimes we may fall short and not meet your expectations. We recognise the importance of responding quickly when things don't go to plan.

For information on how to raise a complaint, please click the below link

Complaints, compliments and feedback