Customer Services

"Working together for a better Borough, with people at the heart of everything we do"

Customer Hub address

Town Hall, Victoria Square, Bickerstaffe Street, St Helens, WA10 1HP

Opening Hours: 9am to 5pm Monday to Friday

Need to Contact Us

You can make an enquiry or report a problem for any council service using our self-service options:

Report a problem

Make an enquiry

Freedom of Information and Subject Access Requests

Freedom of Information and Subject Access Requests should be submitted separately using the options below.

This ensures that you can tell us about the information you require and that the requests go directly to our team to review and assist in providing the details you have asked for. Just select the option you need and follow the instructions on the form

Freedom of Information Request

Subject Access Request

Complaints, Compliments and Feedback

Your views are important to us. We want you to tell us about your experience to help us to look at service provision and plan for future improvement. We always aim to deliver the best possible service to ensure things run smoothly but sometimes we may fall short and not meet your expectations. We recognise the importance of responding quickly when things don't go to plan.

For information on how to raise a complaint, please click the below link

Complaints, compliments and feedback

Contact us via telephone

St Helens Council Contact Centre 01744 676789

General Enquiries 8am-6pm Monday to Friday and 10am-2pm on a Saturday

Council Tax, Benefit and Business Rates Enquiries 8.45am-5.15pm Monday to Thursday and 8.45am-5pm on a Friday

OUR CUSTOMER EXPERIENCE COMMITMENT

We want to provide an excellent customer experience to everyone in St Helens, this means putting our customers first, all the time, every time.

TREATING YOU FAIRLY - WE WILL:

be helpful and respectful to everyone
be understanding of your situation
act openly and honestly
keep our promises
deal with your requests and complaints promptly

GETTING IT RIGHT: WE WILL:

keep your personal information safe
say sorry if we make a mistake and act to put it right
make it easy for you to tell us if we get something wrong
use your feedback to improve our services

KEEPING YOU INFORMED: WE WILL:

give you clear information about the right people to help you
talk to you in plain language, without jargon
keep all the information on our website up to date
update you with progress on requests and complaints

MAKING ACCESS EASIER. WE WILL:

develop services with your help that meet your needs
make our website accessible to everyone
increase our online services for you to use at a time that suits you
be clear about the different ways you can contact us

What we expect from customers

We will not tolerate aggressive or abusive behaviour or language towards council officers and will terminate phone calls or interviews where this is displayed.

Last modified on 15 October 2024