"Working together for a better Borough, with people at the heart of everything we do"

Customer Hub address

Town Hall, Victoria Square, Bickerstaffe Street, St Helens, WA10 1HP

Opening Hours: 9am to 5pm Monday to Friday

Need to Contact Us

You can make an enquiry or report a problem for any council service using our self-service options:

Report a problem

Make an enquiry

Freedom of Information and Subject Access Requests

Freedom of Information and Subject Access Requests should be submitted separately using the options below.

This ensures that you can tell us about the information you require and that the requests go directly to our team to review and assist in providing the details you have asked for. Just select the option you need and follow the instructions on the form

Freedom of Information Request

 Subject Access Request

Complaints, Compliments and Feedback

Your views are important to us. We want you to tell us about your experience to help us to look at service provision and plan for future improvement. We always aim to deliver the best possible service to ensure things run smoothly but sometimes we may fall short and not meet your expectations. We recognise the importance of responding quickly when things don't go to plan.

For information on how to raise a complaint, please click the below link

Comments, compliments and complaints

Contact us via telephone

St Helens Council Contact Centre 01744 676789

General Enquiries 8am-6pm Monday to Friday and 10am-2pm on a Saturday

Council Tax, Benefit and Business Rates Enquiries 8.45am-5.15 Monday to Thursday and 8.45-5pm on a Friday

OUR CUSTOMER EXPERIENCE COMMITMENT

We want to provide an excellent customer experience to everyone in St Helens, this means putting our customers first, all the time, every time.​

What we expect from customers

We will not tolerate aggressive or abusive behaviour or language towards council officers and will terminate phone calls or interviews where this is displayed.