Customer Services
![Customer Hub Customer Hub](https://sthelens.gov.uk/image/8891/Customer-Hub/standard.jpeg?m=1721918707753)
"Working together for a better Borough, with people at the heart of everything we do"
Customer Hub address
Town Hall, Victoria Square, Bickerstaffe Street, St Helens, WA10 1HP
Opening Hours: 9am to 5pm Monday to Friday
Need to Contact Us
You can make an enquiry or report a problem for any council service using our self-service options:
Freedom of Information and Subject Access Requests
Freedom of Information and Subject Access Requests should be submitted separately using the options below.
This ensures that you can tell us about the information you require and that the requests go directly to our team to review and assist in providing the details you have asked for. Just select the option you need and follow the instructions on the form
Freedom of Information Request
Complaints, Compliments and Feedback
Your views are important to us. We want you to tell us about your experience to help us to look at service provision and plan for future improvement. We always aim to deliver the best possible service to ensure things run smoothly but sometimes we may fall short and not meet your expectations. We recognise the importance of responding quickly when things don't go to plan.
For information on how to raise a complaint, please click the below link
Comments, compliments and complaints
Contact us via telephone
St Helens Council Contact Centre 01744 676789
General Enquiries 8am-6pm Monday to Friday and 10am-2pm on a Saturday
Council Tax, Benefit and Business Rates Enquiries 8.45am-5.15 Monday to Thursday and 8.45-5pm on a Friday
OUR CUSTOMER EXPERIENCE COMMITMENT
We want to provide an excellent customer experience to everyone in St Helens, this means putting our customers first, all the time, every time.
TREATING YOU FAIRLY - WE WILL:
| GETTING IT RIGHT: WE WILL:
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KEEPING YOU INFORMED: WE WILL:
| MAKING ACCESS EASIER. WE WILL:
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What we expect from customers
We will not tolerate aggressive or abusive behaviour or language towards council officers and will terminate phone calls or interviews where this is displayed.