Highways Complaints
Do you need to report an issue about our Highways? You will need to use our highways report it form if you want to tell us about a problem on a highway.
What can you report to our Highways Team?
- Parking
- Potholes
- Roads and Footpaths
- Street Lighting
- Flooding and Drains
- Abandoned Vehicles
- Trees and Hedges
Problems our Highways Team can't deal with
- a vehicle blocking a road which could cause a danger to others
- a vehicle blocking a pavement or blocking access to a property, for example parked on a dropped kerb
- speed restrictions or careless driving
- trees and vegetation on private property
How to make a highways-related insurance claim for vehicle damage
You cannot request an insurance claim form for damage to your vehicle using the online complaints form. If you need to get in touch with us to report a highways-related insurance claim, you can use our general enquiry form, select the Roads and Highways drop down option and use the Insurance Claim option.
What is not a complaint?
Formal complaints about our services will only be investigated if you have already reported your issue to the correct service area for a resolution. We may reject your complaint if there is no evidence that you have already done this.
There are certain occasions that we would not consider your complaint. These include:
- the first-time you make a request for service (such as removal of fly-tipping, missed waste collection)
- a request for information or an explanation of council policy (such as why the council tax is set at a certain level)
- disagreement with a council policy decision
There are some occasions when a complaint is not dealt with under this policy. This includes when there is a separate appeal or review procedure. This may be an internal council procedure or external legal process through the courts. If this is the case, we will explain this when you first contact us. We will tell you what to do next.
Making a Complaint
We always aim to deliver the best possible service to ensure things run smoothly but sometimes we get things wrong and may fail to meet your expectations. If you have already reported your issue to the correct service area for resolution and still remain dissatisfied, you can make a complaint to our dedicated complaints team.
Contact us using our online Complaints Form
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