Concerns and complaints about St Helens schools

If you have a concern about your child's school and wish to make a complaint, please contact the school directly. The Local Authority is not able to investigate complaints of this nature due to schools having their own Complaints Procedure.

Talk about your concerns

Alternatively, try to talk to a member of staff at the school first. Many concerns can be resolved in this way and it helps to maintain a good relationship with the school.

School Complaints Procedures

If the informal discussion doesn't resolve your concerns, ask for a copy of the school's complaints procedure (usually available on their website) and follow their guidance on how to express your concern.