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• All other council services complaints

  https://sthelens.gov.uk/article/10631/All-other-council-services-complaints

  How to make a complaint about other Council Services

• Retiring children's home manager leaves on a high following eighth successive Outstanding Ofsted

  https://sthelens.gov.uk/article/10637/Retiring-children-s-home-manager-leaves-on-a-high-following-eighth-successive-Outstanding-Ofsted

  A St Helens Borough Council-run facility which provides short-stay respite for children and young people with complex health, learning and social communication ...

• Recycling FAQs - Can I collect the recycling bags?

  https://sthelens.gov.uk/article/10356/Can-I-collect-the-recycling-bags

  You can collect the recycling bags from any library or the Contact Centre Town Hall Hub (open 9am-5pm Monday to Friday). Please check the opening times for libr...

• Frequently Asked Questions

  https://sthelens.gov.uk/article/10357/Frequently-Asked-Questions

  ...

• Applying for the working parent childcare entitlements - How do I apply?

  https://sthelens.gov.uk/article/10358/How-do-I-apply

  You need to meet the eligibility criteria before you can claim 15 hours free childcare. You apply online here at Gov.uk . You'll need to make sure you have the ...

• Applying for the working parent childcare entitlements - What if I'm already registered for Tax Free Childcare?

  https://sthelens.gov.uk/article/10359/What-if-I-m-already-registered-for-Tax-Free-Childcare

  Parents must reconfirm that they are still eligible for Tax-Free Childcare every 3 months. As applications are now open for the new free hours entitlement, when...

• Applying for the working parent childcare entitlements - Do I need to wait for my reconfirmation window to add another child to my account?

  https://sthelens.gov.uk/article/10360/Do-I-need-to-wait-for-my-reconfirmation-window-to-add-another-child-to-my-account

  A parent who is already using the childcare service for another child can add a new child to their account at any time. Your reconfirmation cycle for your curre...

• Applying for the working parent childcare entitlements - What happens once I receive my code?

  https://sthelens.gov.uk/article/10361/What-happens-once-I-receive-my-code

  You'll need to take the code to your childcare provider, along with your National Insurance Number and your child's date of birth. Your childcare provider will ...

• Applying for the working parent childcare entitlements - Do I still need to reconfirm if my window opens on or after 15 February?

  https://sthelens.gov.uk/article/10363/Do-I-still-need-to-reconfirm-if-my-window-opens-on-or-after-15-February

  If your reconfirmation window opens on or after 15 February, you will receive a letter with a temporary code which can be used straight away to claim your free ...

• Applying for the working parent childcare entitlements - What happens if I lose the letter with my code?

  https://sthelens.gov.uk/article/10364/What-happens-if-I-lose-the-letter-with-my-code

  Your letter from HMRC should arrive by 15 February. If you haven't received a letter by 15 February, or if you lose the letter including your code after it has ...

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