Toggle menu

Frequently Asked Questions

I haven't received a letter from HMRC on what to do yet

Letters will only be sent to parents who are already registered for Tax-Free Childcare and whose reconfirmation windows opens on or after 15th February and before 1 April 2024.

Please make sure that all your contact details on your childcare account are up to date, so that we can contact you if we need to about your childcare. HMRC are working to send letters to you before the middle of February. Before your letter arrives, you can speak to your provider and show them that you are eligible for Tax-Free Childcare and ask them to reserve a place for you.

That is because the eligibility criteria for Tax-Free Childcare and the new free hours are the same. You can do this by showing your provider:

  • Proof of your Tax-Free Childcare eligibility (this can be a screenshot from your childcare account, or simply showing your account to your provider)
  • When your reconfirmation window is (you can get this from your childcare account)
  • Your National Insurance number, and
  • Proof of your child's date of birth, for example your child's birth certificate, to show they turn 2 on or before 31 March 2024.

However, you must wait for your code in order to confirm your free place.