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General Bins, Recycling & Waste

Before continuing, to ensure your enquiry is dealt with quickly and efficiently, please visit our service page - to find more information.


If you think the bin or recycling collection street has been missed, then before you report this to us - please check your collection dates in case anything has changed.

Check your collection dates

If your collection has been missed then please report it to us using the link below:

Report a missed bin or recycling collection

If you need to order a new brown or green bin, or need to replace any of your recycling bags or boxes:

Order bins and recycling containers

If you would like to request an additional bin.

Request an additional brown bin.


If you need to order the collection of any larger items - please use out Bulky Rubbish collection service:

Find out about or order a bulky collection

If you would like to find out more about or subscribe to our Garden Waste Collection service:

General Enquiries:

The general enquiry form has been set up only to deal with enquiries relating to the service, and not to report issues. We have specific forms for our services, so please only use this form to:

  • Request an assisted bin collection
  • Cancel your bulky rubbish collection
  • General service enquiry - excluding services mentioned above


To track your request and our response to it - please sign in to your customer account before submitting your enquiry.

If you aren't already registered - it's easy - just provide your email address and activate your account! Register!

If this is what you need then please proceed to make your request - General Enquiry - Waste Services