My child has SEN assistance
Refused applications
If you are refused a bus pass because you do not qualify under either the statutory criteria or low income criteria, or you want another form of transport assistance for your child, we have a two-stage review/appeals process.
Once you have received written notification that your child is not eligible for assistance with transport, you will have 20 working days to submit a written request to have your application reviewed by the Principal Officer. Your review will be heard within 20 working days. A written response will be sent notifying you of the outcome.
If the original decision is upheld and assistance is not granted, you will be notified of your right to go to the Stage 2 - Appeals process, whereby your application along with the review decision and any supplementary information will be considered by the Independent Transport Panel.
You will have 20 working days from receipt of the review decision to make a written request. Once the request is received, the panel will meet within 40 days to consider the information. You will then be notified in writing the outcome of the panel.
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