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Make a food complaint

What we can and can't investigate

We will investigate (dependent on public health risk):

  • Food hygiene in food premises (e.g. dirty conditions, unhygienic food handling by staff etc.)
  • Food that may be linked to confirmed food poisoning or has become contaminated.
  • Food that is unfit and forms part of a larger batch or consignment.
  • Food containing foreign bodies that has caused injury or has the potential to cause injury to a person e.g. glass or metal.
  • Food that is unfit for human consumption.
  • Purchased food that has expired its 'use by' date.
  • An allergen-free meal that has been requested but has caused an allergic reaction.

We will not investigate:

  • Food purchased or manufactured outside the district of St Helens Borough Council.
  • Any claims for compensation or refunds. This is a matter between the purchaser and the manufacturer.
  • Complaints about food quality e.g. over-ripe vegetables and fruits.

It is not illegal to sell food after its 'best before' date. 'Best before' relates to the taste, texture and quality of a product. After the best before date the food may not be as the manufacturer intended but will not be unfit for consumption.