What standards can you expect as a tenant?

In order to ensure our procedures are fair and followed correctly, we have produced an enforcement policy. The policy sets out how we must conduct our inspections and what considerations we must have when we take informal or formal action. Please see the link below for further information. 

The regulators code works in partnership with our enforcement policy. The main aim of the regulators code is to develop an open and constructive relationship between the regulator and those we have responsibility to regulate.

The code requires us as regulators to provide clear details relating to information, guidance and advice.

Procedures are therefore available in relation to the conduct of regulatory officers involved with risk assessments or inspections and how they will respond to non-compliance issues.

Any fees or charges that may be necessary are also clearly defined, as is our appeals, comments and complaints procedure.