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Data protection and your rights

To ask to manually review automated decision-making

In general, decisions which affect you legally (or have similar significant impact) are not allowed to be made using solely automated decision making, this means without human involvement.

Where this is allowed, you have the right to ask for the decision to be looked again by an individual (known as the Right related to Automated Individual Decision Making, Including Profiling). It is allowed for processing:

  • based on your explicit consent;
  • inecessary for entering into or the performance of a contract with you;
  • required or authorised by law.

Where an automated decision is made about you based on one of these reasons, you will be:

  • informed that the processing involves automated decision making and advised about the logic involved and the likely effects of the processing;
  • told what measures and safeguards we have in place to protect your privacy.

Within one month of receiving the information above, you have the right to:

  • contest the automated decision;
  • to ask that the automated decision be reconsidered to reach a fresh decision that is not based solely on automated processing.

If you contest an automated decision and ask for it to be reconsidered, we will respond within the allowed time period and let you know whether or not this fresh decision has led to the same or a different outcome.