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Equality and diversity

Community and council equality, diversity and inclusion support and services

St Helens Borough Council is committed to working together, with staff, partners, and the community, to ensure that our workforce and service providers deliver accessible, safe, and inclusive services.

This page contains details about our approach to advancing equality, valuing diversity, and promoting inclusion; it includes information to help you access our services, find support, and keep up to date on events and projects that celebrate our community.

St Helens Borough Council's Comprehensive Equality Policy

This sets out St Helens Borough Council's arrangements to meet the general, specific and public sector duties of the Equality Act 2010 and other equality legislation.

St Helens Borough Council's Equality Strategy 2022-25 (PDF) [2MB] (opens new window)

The Equality, Diversity, and Inclusion Strategy is a council-wide programme through which we will work together with staff, partners, and community stakeholders to implement duties of equality legislation, disseminate good practice, and ensure the council's workforce and service providers are equipped to deliver accessible, safe, and inclusive services to our diverse community.

Working for St Helens Borough Council

St Helens Borough Council is committed to creating a more welcoming, safe, and inclusive work environment, based on the vision that everyone is included, has a voice, and is empowered to influence, through the values of trust, integrity, collaboration, innovation.  Our vision and values create a culture of mutual respect, inclusion, and dignity, which is critical to ensure the organisational capability meets the needs of our increasingly diverse community. 

We are commitment to fair employment of disabled people, to the removal of systemic racism and sexism, and the valuing of individual identity (sex, gender, sexual orientation, religion and belief), and the creation of a representative and diverse workforce.

The Council is a Disability Confident Employer, which means that we

  • guarantee interviews for disabled job applicants who meet all essential requirements within the job specification,
  • provide Supported Internship placements for disabled people
  • use flexible working, assistive technology and other reasonable adjustments to support disabled staff

We welcome applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation.

Find out what makes us tick

Join us and be part of the team

Service accessibility 

  • In response to the pandemic, many services could only be delivered through digital means. Staff and service users have learned together new ways to ensure that services remain accessible.
  • Video interpretation was introduced as a new option to our usual language service provision. Our webpage language translation option, along with the use of telephone interpreting, and the provision of information in alternative formats, helped to ensure equality access to digital services and information.
  • Face-to-face service provision is informed by our health and safety/public health COVID-19 risk assessment, which includes mitigation against the impact of additional vulnerabilities arising from race, age, pregnancy, gender, disability, and autism.
  • Venues and buildings used to deliver council services are assessed for accessibly, including parking, wheelchair access, accessible toilets, accessible signage etc.
  • Reasonable adjustments continue to be provided for individual disabled service users.
  • Staff continue to receive regular training on equality and inclusion to help them meet the needs of our diverse community.

If you need a reasonable adjustment in order to access council services or information, or have any questions about accessibility, please contact us.

Equality Advisory and Support Service - independent support and advice helpline 

The Equality Advisory and Support Service (EASS) is the formal independent advisory body, that advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales.  If you need independent advice or guidance about an equality, diversity, or inclusion then please call the EASS helpline.  

  • EASS Freephone Telephone 0808 800 0082
  • EASS Text phone 0808 800 0084