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Direct payments guidance

What is a Direct Payment?

A Direct Payment is a cash payment that allows you to organise care services yourself. Some people use the money to employ an agency while others will directly employ their own staff.

The main methods for receiving a Direct Payment are:

  • Prepaid card - the money is loaded onto a dedicated bank card to allow you to make electronic transactions. This is the council's preferred option.
  • Managed by a third party organisation - the third-party organisation will administer the Direct Payment for you. You remain accountable for ensuring your direct payment is used appropriately.
  • ISF - Individual Service Fund. You can request that your Direct Payment is paid directly to your chosen provider who provides your direct support.