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• Direct payments guidance - How will my Direct Payment be paid?

  https://sthelens.gov.uk/article/4456/How-will-my-Direct-Payment-be-paid

  Direct Payments will only commence once all the necessary Direct Payments paperwork is completed. You or the person managing your Direct Payment will be issued ...

• Direct payments guidance - Contracting with an agency

  https://sthelens.gov.uk/article/4462/Contracting-with-an-agency

  There are many agencies that provide care services. Purchasing services from an agency means that you do not directly employ the people who provide your care, a...

• Direct payments guidance - Reviews and record keeping

  https://sthelens.gov.uk/article/4463/Reviews-and-record-keeping

  Reviews The council will monitor the quality of care that you purchase with your Direct Payment. This may involve a home visit to ensure that the assessed needs...

• Direct payments guidance - Recovering Direct Payments

  https://sthelens.gov.uk/article/4464/Recovering-Direct-Payments

  In some circumstances, the council may ask for all or part of the Direct Payment to be repaid. The decision to seek repayment and the amount of money to be recl...

• Direct payments guidance - Changes you must tell us about

  https://sthelens.gov.uk/article/4465/Changes-you-must-tell-us-about

  You must tell the Direct Payments advisor about any change of circumstances within 7 days (e.g., going into hospital or residential care, moving address). We wi...

• Direct payments guidance - What happens if you get into difficulties?

  https://sthelens.gov.uk/article/4466/What-happens-if-you-get-into-difficulties

  If you get into difficulties in managing your Direct Payment account, you must inform the Direct Payments advisor as soon as possible. If your needs are not bei...

• Direct payments guidance - Further advice

  https://sthelens.gov.uk/article/4468/Further-advice

  Employer advice Your employer insurance company will offer free employment advice. HM Revenue and Customs guidance is available from their Enquiry Centre or web...

• Direct payments guidance - Submit a comment, compliment or complaint

  https://sthelens.gov.uk/article/4469/Submit-a-comment-compliment-or-complaint

  Complaints team Corporate Services department Tel: (01744) 674360 or 674362 Email: adultcomplaints@sthelens.gov.uk

• Charging for non-residential services - Introduction

  https://sthelens.gov.uk/article/4470/Introduction

  The council's charging policy for Non-Residential Services has been produced in accordance with the Care Act 2014. The Care and Support (Charging and Assessment...

• Charging for non-residential services - How will I know what I must pay for my care package?

  https://sthelens.gov.uk/article/4471/How-will-I-know-what-I-must-pay-for-my-care-package

  Your social worker will tell you how much services cost. If you do not wish to disclose your financial details, you will be asked to sign a form agreeing to pay...

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